Behavioral Interviewing:The Key to Getting-That-Job-Success

Behavioural Interviewing (BI) is becoming the most popular method for selecting employees in both private and public sector organizations in our ever-competitive global marketplace. BIs provide the best employee/organizational fit. They allow organizations to hire individuals who aspire to excellence. Selecting employees through behavioral interviewing can give organizations a competitive edge.

1. What exactly is behavioral interviewing?

Behavioral interviewing consists of a series of probing questions designed to discover if you have used the behaviors identified in your competency profile. It is based on the premise that if you have used a behavior (competency) in the past, you will most likely use it again in the future.

We say that: “Past behavior is the best predictor of future success.”

2. What do you mean by behavior?

A behavior is an action or reaction in a specific situation with a known outcome.

3. What does that have to do with competencies—what are competencies anyway?

Competencies are observable and measurable skills, knowledge and behaviors needed for successful job performance. Behavioral interviewing is all about competencies (see the Competencies section of this Website for a more complete definition and explanation).

4. What kinds of questions will I be expected to answer?

You will be asked to describe a situation in which you had to deal with certain issues or certain people in the past. Quite often you will be asked to explain how you dealt with a difficult situation or person in the past. For example, the interviewer might say: “Please tell me about time when you had to deal with a very difficult client.”

5. How should I answer a question like this?

To answer a behavioural interview question you need to follow a specific formula. Click the link to Interview Models to discover how that formula works.

6. How can I prepare for a behavioral interview?

Begin by checking the competencies to be evaluated. Then, read your competency profile. Look carefully at the individual behaviours listed for your level – or for the next level if you are competing for a promotion. Try to remember when you have used these behaviors in the past. Think of a situation that you have dealt with recently. Write it down. Remember what you did, how you handled it. Did you use some of the behaviors from your competency profile? Write them down. Note the competency they belong to. Focus on your role, your actions/your behaviors. Check the Interview Preparation page on this Web site from the link below for more details on how to prepare for a behavioral interview.

Behavioral Interview Models
Behavior interviews follow specific models. Use the tips on this page to help you be successful during your behavioural interview.
Interview Preparation
Interview Preparation is the key to success. Check this page for tips on how to prepare.
Behavioral Interview Questions
These sample behavioral interview questions will help you understand what to expect during your interview.
Sample Behavioral Interview Answers
Use these sample behavioral interview answers to prepare your own possible responses before your interview.
Test Yourself
Check your understanding of behavioral interviewing by trying the exercises on the "Test Yourself" pages.
Interview Protocols
Interview protocols show you how to conduct yourself during an interview for the best advantage.
Interview Confidence
Build your interview confidence with tips from this page.
Behavior Validation
If you do well in your interview, the interviewers will want to validate your answers. Click on the link above to get more information on Interview Validation.
Behavioral Interview Coaching
One-On-One Behavioral Interview Coaching for Interview Success
Telephone Interviews
The global nature of our workplace means that more and more organizations are conducting job interviews by telephone or by video-conference. See our tips on telephone interviews.
Video Interviews
The global nature of our workplace means that more and more organizations are conducting job interviews by telephone or by video-conference. See our tips for participating in video interviews.
Job Sense
<b>Job Sense</b> is all about finding a job that excites you, putting together a great resume and cover letter and <b><i>getting invited for an interview. </b></i>
Behavioral Interviewing for Interviewers
Interviewers: Use this site to enhance your interviewing skills.
Behavioral Interview Training
This page provides a brief overview of behavioral interview training for interviewers.
These pages are will help you understand competencies — what they are and where they come from, how you can use them and why they are important.
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<b>WQG Consulting Inc. </b> is a small dynamic company that focuses on competency-based management, communications and strategic human resources.
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